Customer Service

Using Customer Relationship Management (CRM) Tools With Shopify

Roseanne Murphy
Posted in Customer Service by on

What is a CRM system? Customer Relationship Management, or CRM, is a breed of software that’s sole purpose is to... Read More

Connect With Your Customers: Introducing Shopify Ping

Maddy Russell
Posted in Announcements by on

Spend Less Time Switching Between Separate Tools & Apps And More Time On Your Customers Smartphones are amazing. There’s an... Read More

How to Offer Good Customer Service

Ruby Andrews
Posted in Customer Service by on

Never underestimate the power of good customer service. Good customer service remains an integral component of any successful business. Overall,... Read More

Turn Customer Reviews into Conversations with Zendesk

Ruby Andrews
Posted in Customer Service by on

Sometimes your customers just need a little help Customer service has never been a more important part of running a... Read More

Why Your E-Commerce Store Needs an FAQ Page

Adar Schneider
Posted in Customer Service by on

Let’s get the FAQs straight. A Frequently Asked Questions (FAQ) page is an important asset on any company’s website, and... Read More

Use Intercom to Chat and Learn From Mobile App Users

Adar Schneider
Posted in Customer Service by on

Live chat is one of the ways you can communicate with your website’s visitors as they browse through your store.... Read More

Getting Started With Personalising Your eCommerce Experience

Adar Schneider
Posted in Customer Service by on

How To Personalise Your Ecommerce Experience What does it mean to “personalise” an e-commerce experience? Personalising goes further than starting... Read More

How to run your entire store from your phone

Adar Schneider
Posted in Analytics by on

Shopify’s got lots of tools to run your store, straight from your phone Most of the merchants we speak with... Read More

How to Nail Multi-Channel Customer Support

Adar Schneider
Posted in Customer Service by on

Your customers need help in different ways. Here’s how to give it to them. My brother and I agree on... Read More

Live Chat: It’s like talking to a real human salesperson, but on the internet

Adar Schneider
Posted in Customer Service by on

I love live chat. I don’t use it often, but sometimes there are websites that have so much information and... Read More

Designing the Perfect Survey

Adar Schneider
Posted in Customer Service by on

How you can find out what your customers really want Understanding your customers is an incredibly crucial part of succeeding... Read More

Dealing With Negative Feedback

Adar Schneider
Posted in Customer Service by on

How to turn every customer complaint into a positive for your company Have you ever talked to a friend who... Read More


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